This page provides instructions on how to permanently delete your Velo Hero account.
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Start Free Scan âContact Velo Hero support at support@velohero.com.
Provide your registered email address and a brief reason for deletion.
Deleting your Velo Hero account requires contacting Velo Hero support directly â there is no self-service delete button. After deletion: all ride history and payment information will be permanently deleted.; any unused ride credits will be forfeited..
All ride history and payment information will be permanently deleted.
No, any unused ride credits will be forfeited when you delete your account.
Velo Hero states a data retention period of 1 year after account deletion. Back-ups and statutory records can fall outside that figure, so request written confirmation from support if you need certainty.
The stated recovery window is 30 days. Once that passes the deletion is permanent and the account cannot be restored.
Deleting your account means: All ride history and payment information will be permanently deleted.; Any unused ride credits will be forfeited.. Export or download anything you want to keep before you begin â it is normally not recoverable afterwards.
Have the following ready: email address; account password. Having it to hand avoids getting part-way through the flow and having to start again.
Velo Hero is recorded as GDPR compliant and recorded as CCPA compliant. If you are in the EU or California you can also file a formal erasure request under GDPR Article 17 or the CCPA â that route creates a record you can follow up on, separately from the in-product delete flow.
Common alternatives include Citi Bike, Lyft Pink, Jump Bikes. If you are switching because of how Velo Hero handles your data, check the replacement's retention and deletion policy before you migrate.
Closing your Velo Hero account does not remove the copies that data brokers and people-search sites still hold. Compare every free data broker removal option →
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