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How to Delete Your Shopify Account

Shopify is a leading e-commerce platform that helps businesses of all sizes create and manage their online stores.

⚡ Difficulty: Easy 🕐 ~10 minutes đŸ›Ąī¸ Free guide

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Step-by-Step Instructions

1

Step 1

Log in to your Shopify account.

2

Step 2

Click on 'Settings' in the bottom left corner.

3

Step 3

Select 'Account'.

4

Step 4

Scroll down to the bottom of the page and click on 'Cancel my account'.

5

Step 5

Choose a reason for canceling your account and click on 'Close my store'.

6

Step 6

Enter your password to confirm and click on 'Close store'.

âš ī¸ What Happens

  • loss of access to store data
  • cancellation of all subscriptions
  • deletion of all customer information

â„šī¸ Account Info

  • Deletion type: self-service
  • Recovery period: 30 days
  • Data retention: indefinitely
  • Founded: 2004
  • Monthly users: over 2 million
  • Headquarters: Ottawa, Canada
  • GDPR: recorded as compliant
  • CCPA: recorded as compliant

📝 Important Notes

Select 'Please cancel my account'. Choose a reason then select 'close my shopify store'.

Frequently Asked Questions

How do I close my Shopify store?

Follow the steps outlined above.

What happens when I close my Shopify store?

Your store will be permanently deleted and you will lose access to all of your store data.

Can I recover my Shopify store after I close it?

No, once your store is closed, it cannot be recovered.

How long does Shopify keep my data after I delete my account?

Shopify states a data retention period of indefinitely after account deletion. Back-ups and statutory records can fall outside that figure, so request written confirmation from support if you need certainty.

What will I lose if I delete my Shopify account?

Deleting your account means: loss of access to store data; cancellation of all subscriptions; deletion of all customer information. Export or download anything you want to keep before you begin — it is normally not recoverable afterwards.

Is Shopify GDPR and CCPA compliant?

Shopify is recorded as GDPR compliant and recorded as CCPA compliant. If you are in the EU or California you can also file a formal erasure request under GDPR Article 17 or the CCPA — that route creates a record you can follow up on, separately from the in-product delete flow.

What are the alternatives to Shopify?

Common alternatives include BigCommerce, WooCommerce, PrestaShop, Magento, Squarespace. If you are switching because of how Shopify handles your data, check the replacement's retention and deletion policy before you migrate.

Where is Shopify based?

Shopify is headquartered in Ottawa, Canada, which is the jurisdiction whose data-protection rules govern your account.

Alternatives to Shopify

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