Learn how to cancel your Points.com account. Includes step-by-step instructions and important information about account deletion.
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Provide your account information and reason for cancellation.
Must contact support through Contanct form or online chat.
No, you must contact support through the contact form or online chat.
You will lose access to all your points and rewards upon account cancellation.
Deleting your account means: Loss of access to points and rewards; Cancellation of active subscriptions. Export or download anything you want to keep before you begin â it is normally not recoverable afterwards.
Have the following ready: Contact customer support. Having it to hand avoids getting part-way through the flow and having to start again.
Points.com is recorded as GDPR compliant and recorded as CCPA compliant. If you are in the EU or California you can also file a formal erasure request under GDPR Article 17 or the CCPA â that route creates a record you can follow up on, separately from the in-product delete flow.
Common alternatives include Rakuten Rewards, MyPoints, Swagbucks. If you are switching because of how Points.com handles your data, check the replacement's retention and deletion policy before you migrate.
Points.com is headquartered in Toronto, Canada, which is the jurisdiction whose data-protection rules govern your account.
Deletion for Points.com is handled by support rather than a self-service button, so email support@points.com from the address on the account and ask for deletion in writing.
Closing your Points.com account does not remove the copies that data brokers and people-search sites still hold. Compare every free data broker removal option →
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