Get step-by-step instructions on how to delete your CrashPlan account, including required information, potential consequences, and alternative services.
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Start Free Scan âStart a live chat session on the CrashPlan support website.
Provide your email address and password to the representative.
Confirm your request to delete your account.
Start a live chat session and a representative will delete your account.
Your account will be deleted within 30 days of your request.
No, once your account is deleted, it cannot be recovered.
CrashPlan states a data retention period of 30 days after account deletion. Back-ups and statutory records can fall outside that figure, so request written confirmation from support if you need certainty.
The stated recovery window is 30 days. Once that passes the deletion is permanent and the account cannot be restored.
Deleting your account means: Loss of all backup data; Loss of account settings. Export or download anything you want to keep before you begin â it is normally not recoverable afterwards.
Have the following ready: Email address; Password. Having it to hand avoids getting part-way through the flow and having to start again.
CrashPlan is recorded as GDPR compliant and recorded as CCPA compliant. If you are in the EU or California you can also file a formal erasure request under GDPR Article 17 or the CCPA â that route creates a record you can follow up on, separately from the in-product delete flow.
Common alternatives include iDrive, Backblaze, Carbonite. If you are switching because of how CrashPlan handles your data, check the replacement's retention and deletion policy before you migrate.
Closing your CrashPlan account does not remove the copies that data brokers and people-search sites still hold. Compare every free data broker removal option →
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