A step-by-step guide on how to delete your CEX.IO account.
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Request to delete your account
Provide your account details and reason for deletion
You can't delete your account without contacting them. You must set the subject to 'Delete Account'
No, once your account is deleted, it cannot be recovered.
CEX.IO does not publish a retention period for closed accounts. If the timeline matters to you, ask CEX.IO support for written confirmation of when your data is removed, and what is retained for legal or accounting reasons.
CEX.IO does not publish a recovery window, so treat the deletion as permanent and export anything you want to keep before you start.
Deleting your account means: Loss of access to funds; Loss of trading history. Export or download anything you want to keep before you begin â it is normally not recoverable afterwards.
Have the following ready: Account details; Reason for deletion. Having it to hand avoids getting part-way through the flow and having to start again.
CEX.IO is recorded as GDPR compliant and recorded as CCPA compliant. If you are in the EU or California you can also file a formal erasure request under GDPR Article 17 or the CCPA â that route creates a record you can follow up on, separately from the in-product delete flow.
Common alternatives include Binance, Coinbase, Kraken. If you are switching because of how CEX.IO handles your data, check the replacement's retention and deletion policy before you migrate.
CEX.IO is headquartered in London, UK, which is the jurisdiction whose data-protection rules govern your account.
Closing your CEX.IO account does not remove the copies that data brokers and people-search sites still hold. Compare every free data broker removal option →
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