Cancel your Assembla account by email: the account Payer must request cancellation from support@assembla.com. Requests are processed before your next billing date, Mon–Fri 9–5 CST.
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Start Free Scan →Check that you are the account's Payer (billing owner) — Assembla only processes cancellation requests that come from the Payer of the account.
Email support@assembla.com from the Payer's email address and request cancellation of the account, including your account/portfolio name and any spaces you want closed.
Wait for confirmation: requests are processed the day before the next expected billing date, Monday–Friday 9 A.M.–5 P.M. CST. Requests sent outside those hours are handled on the next business day.
Before cancelling, download anything you want to keep (code, tickets, wikis). Space Owners can also delete a single space: Space Settings → scroll to the bottom → "Delete this space" → type the space URL name to confirm.
Verified against Assembla's official article "How to cancel my Assembla account" (articles.assembla.com/en/articles/1589462). Cancellation is Payer-only via support@assembla.com and is processed the day before the next expected billing date (Mon–Fri 9 A.M.–5 P.M. CST). Individual spaces can be deleted by an Owner via Space Settings → "Delete this space". Assembla migrated its help centre to articles.assembla.com (old help.assembla.com links are dead).
The account's Payer must email support@assembla.com and request the cancellation. Assembla only processes requests sent from the account's Payer, and they are handled the day before the next expected billing date, Monday–Friday 9 A.M.–5 P.M. CST.
No. Assembla's policy requires the cancellation request to come from the account's Payer. If you are a space owner or team member but not the Payer, ask the Payer to send the request to support@assembla.com.
Yes. An Owner of the space can open Space Settings, scroll to the bottom of the page, click "Delete this space", then type the space URL name to confirm. This deletes the project and all the information in it.
Assembla states a data retention period of Not documented — export code, tickets and wikis before requesting cancellation after account deletion. Back-ups and statutory records can fall outside that figure, so request written confirmation from support if you need certainty.
The stated recovery window is Not documented (cancellation is processed the day before your next billing date). Once that passes the deletion is permanent and the account cannot be restored.
Deleting your account means: Loss of access to all repositories, tickets and wikis; Billing stops the day before the next expected billing date; Data cannot be recovered after the account is closed — export first. Export or download anything you want to keep before you begin — it is normally not recoverable afterwards.
Have the following ready: Be the account's Payer (billing owner); Email sent to support@assembla.com from the Payer's address. Having it to hand avoids getting part-way through the flow and having to start again.
Assembla is recorded as GDPR compliant and recorded as CCPA compliant. If you are in the EU or California you can also file a formal erasure request under GDPR Article 17 or the CCPA — that route creates a record you can follow up on, separately from the in-product delete flow.
Closing your Assembla account does not remove the copies that data brokers and people-search sites still hold. Compare every free data broker removal option →
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