Alibaba is a leading global e-commerce platform that connects buyers and suppliers around the world. Alibaba.com offers a wide range of products and services, including wholesale, retail, B2B, and online marketplace services.
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Request that your account be deleted.
Provide any necessary information to verify your identity.
Deleting your Alibaba account requires contacting Alibaba support directly â there is no self-service delete button. After deletion: loss of account data; inability to access services.
You can delete your Alibaba account by contacting customer support via the online chat system or email.
If you delete your Alibaba account, you will lose all of your account data and will no longer be able to access the services.
Alibaba does not publish a retention period for closed accounts. If the timeline matters to you, ask Alibaba support for written confirmation of when your data is removed, and what is retained for legal or accounting reasons.
Alibaba does not publish a recovery window, so treat the deletion as permanent and export anything you want to keep before you start.
Deleting your account means: loss of account data; inability to access services. Export or download anything you want to keep before you begin â it is normally not recoverable afterwards.
Have the following ready: contacting customer support. Having it to hand avoids getting part-way through the flow and having to start again.
Alibaba is recorded as GDPR compliant and recorded as CCPA compliant. If you are in the EU or California you can also file a formal erasure request under GDPR Article 17 or the CCPA â that route creates a record you can follow up on, separately from the in-product delete flow.
Common alternatives include Amazon, eBay, DHgate. If you are switching because of how Alibaba handles your data, check the replacement's retention and deletion policy before you migrate.
Closing your Alibaba account does not remove the copies that data brokers and people-search sites still hold. Compare every free data broker removal option →
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